CyberPower UPS review – Never buy anything from CyberPower Systems

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CyberPower UPS Review – Never buy any UPS from CyberPower Systems. 

Why?  They don’t want to honor their warranty with customers and poor customer service skills from people like Madison Rines.

 

So, one of our clients purchased 3 UPS power backups from Best Buy 2 years ago that happened to be from CyberPower.  Two of the units were the same and One a different model.  One of the UPS went out and we called in to get support.  Their support verified that the unit have an existing warranty that is still valid and not expired.  After many attempts to get a replacement battery shipped out, their supervisor Madison Rines (who can be reached at 952-999-7640) refused on 2 occasions to resolve a simple issue.

Proof of purchase was provided for 1 unit along with images of the boxes and warranty paperwork in the boxes.  Madison Rines said that until a receipt can be produced, she will not send out the replacement battery to get the damaged unit working.  With all this Corona issue going on, which busy store owner is going to take the time to go down to a local Best Buy and ask them to dig up receipts back from 2 years ago?  How is that convenient for a customer?  Business customers that own and operate a business like a store, don’t have the time to do something like this when they know that they purchased the units, and they should be working and know that the units have valid warranty that the manufacture CyberPower refuse to honor.  It’s simple situations like this that cost companies like Cyberpower revenue and bad publicity which in return hurts their bottom line.  Now our customers, online followers and anyone searching for reviews and feedback from doing business with companies like Cyberpower Systems will see this negative review.

Now let’s break this down for a moment.  What’s the cost for the battery replacement?  Maybe $20 – $30.  This one client purchased 3 units which would’ve costed over $300 from the store, plus to set them up.  Wouldn’t it make sense to send a replacement battery to keep a faithful customer happy than to play “hard ball” and say no to a customer that already showed proof of owning multiple of your products?  Wouldn’t that simple solution from a cheap battery create a positive report on a company like CyberPower Systems?  Now, for companies like us that offer I.T. services to many different companies, if you show us that customers are not important to you, we will echo that message to the masses.  Why?  If you offend our customers, you offend us!  It’s in your best interest to impress our customers so that we can tell other customers about your products and service, especially when it comes to honoring warranties.

According to Linkedin https://www.linkedin.com/in/madison-r-ba511957/ , Madison Rines have been a customer support manager for over 2 years, and after talking with her on two different occasions, a person like her needs to be demoted.  Customer support managers resolve issues, they don’t go out and cause more issues and revenue from the company.  They are to de-escalate issues by saving the company’s image, increase revenue and customer retention.

 

If you look at it, by them being difficult on 2 occasions with about 2 hours invested on the phone with their company to still get a “NO” on a unit that is under warranty.  This leaves a poor taste.   This really got our client upset and us disappointed.  We told our client that from now on, never buy CyberPower UPS, only purchase from APC.  Their support is 10 times better and we have never had any issues like this with APC which is a bigger company with superior products.  We’ve used them in consumer, business and data center enterprise environments, and they do perform well.

What’s the outcome that we would like to see?  Honor the warranty by getting the replacement unit shipped out.  Reprimand or demote people like Madison Rines until they show proper leadership skills and understand that when in a position of power, actions can affect the entire company.  What’s interesting is that on 2 occasions Madison Rines was warned that by her acting this difficult over a simple issue, this would be escalated and placed online.  She didn’t care.

Want this review and feedback to be removed?  Contact our company and show the resolutions above.

Giving away hotel stay certificates can boost your business

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In this article we are going to go over something is often overlooked when it comes to the way businesses view their clients. After recent studies, we find that most companies don’t give back to their clients for them patronizing their business.  Often business tend to be selfish and only think about money, and very rarely about their clients.

Clients tend to go where they feel rewarded which is why giving away coupons have a driving force when it comes to increasing sales.  However, there are other things that you can do to help grow your business that does not require giving coupons.  Take for example a hotel stay, companies can give away hotel stay certificates that can cost as little as $6, yet they can be worth over $200 when you consider that average cost to stay at hotels these days.  See if you give your clients a $6 coupon vs. a $6 hotel stay where their family can travel and have fun just for doing business with you, which do you think they would remember more?

When thinking about sales and marketing, you have to learn to think outside of the box.  Giving to clients can and will be very rewarding if you think about the laws of giving.  It also applies in business, not just the Church.  When you give someone a hotel stay, the first thing they’re going to do is “tell someone” about what just happened to them, which is what you want them to do.  This now goes to work and create a viral type of marketing campaign.  In one way you can look at it as free marketing, because once you give it to one client and they told others about your company, you didn’t have to pay to advertise to their friends or family members.  So in essence this is like free marketing and good publicity that your company could use.

This idea is something you can learn from good business coaches or marketing coach.  If you want to learn more contact our company to learn more https://nbsincorp.com/hotel_stay-certificates.php

Phonebooth.com review a division of Bandwidth.com – don’t use them

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If you are looking for a reliable phone provider for your business, at all cost avoid Phonebooth a division of Bandwidth Inc.  What you will read is a very balanced review and customer experience from us that have been clients of them for over seven years.  In all that time we’ve had our ups and downs with them to the extent where we will go back to doing phones on our own terms, in other words set up our own VOIP phone operation.  This is all thanks to the frustration of phonebooth.com and their recent upgrades that broke our business phones for over one month.  What’s even more ridiculous is that they kept billing us for something that was not working and could care less about the fact that we’ve tried to reach them so many times to have them resolve the issue.

This company was so smart that they rolled out a major update to their phone platform software that was done on 10/29/2017 to our account (according to Jacob from their tech support).  Whatever they did broke our phone system where no calls would come through to us, they would just go directly to voicemail.  We could make phone calls, we just couldn’t receive phone calls for over one month.  Whenever we call in to try to resolve the issue, it became even more complicated.

This is the process to receive support from phonebooth.com : (This process is brain dead)

You first have to speak to a customer service person even though you have a technical support related issue, so this is the first stage of frustration (because you have to wait).  Next that customer service agent have to then fill out the reason for your call in a ticketing system who then transfers you into a technical support line where you then have to hold for another person (even more waiting) to get on the phone with you to ask you again the reason for your call.  This process took us over 45 minutes the last few times we called to resolve the issue.  There was one time we were on hold for over one hour and no one picked up to resolve the issue we had.

The last conversation with their support tech:

It’s December 12, 2017 and we just got off the phone with Jacob their level 1 support technician because a supervisor was not available.  He said that he had to patch something on their end to resolve the issue, but tried turning us into idiots by stating that it was something that broke on our end.  He was then asked to clarify how can that be something on our end when we were on the phone with them talking on a phone line that supposedly couldn’t authenticate to their service?  He was also asked why did he have to patch something on their end and the error was supposedly on our end?  The conversation began to heat up because we don’t like to be told foolishness and blamed for something that is related to an issue that they caused and didn’t want to own up to.

The result after following their tech support:

The last thing we were told by Jacob was to reboot the device and the issue would be resolved.  That was done (even though we knew that it wouldn’t be resolved), and the issue is still there.  Another waste of time with this company and more frustration when having working phone service should be easy when the company your pay to do the job claim to be in industry leader.  News flash, they’re not.  Hence the reason why we will go back to sip trunking where you can use a reliable phone carrier and do phone on your own terms.

Our advice:

Stay away from phonebooth.com and bandwidth.com if you want to avoid pitfalls, headaches, being lied to and being lied on.  They will continue to bill you for a service that you don’t receive even though they are not fully providing the service you pay them for.

 

 

 

 

Transfirst Merchant Services Review – don’t use them

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Transfirst Merchant Services Review

 

Here is our review from a first hand experience with this stupid company.  Whatever you do, never use Transfirst Merchant Services as a merchant processor.  You are much better off with PayPal than this other company.

Here are a list of reasons why:

  1. Transfirst Merchant Services do not have any structure.
  2. Their company employees especially Mayko Lor act as a smoke screen.
  3. They don’t communicate with their customers.
  4. They don’t like to admit when they are wrong.
  5. You will get your money stuck with them because the people in Transfirst Merchant Services don’t do their job right and most of them need to be fired.

This issue began when we decided to switch merchant processors and try a small company like Transfirst Merchant Services.  Boy did we make the biggest mistake when we did this.  To get to them we had to go through 2 different companies CDG Commerce and Quantum Gateway.  If you need gateway support Quantum Gateway is not around to answer phone calls.  If you need merchant support it is a flip of a coin as to which company you need to call.  Again, you are 100% better off paying more money with the bigger companies or even doing business with PayPal, because at least they make it much easier for you, and they understand business.  This company don’t.

Their Fraud Department that is supposed to verify a company’s existence which is done from the Department Of State websites, rely on the domain name WHOIS records.  That means that if you have domain privacy turned on because you don’t want spammers to get your email and spam you to death, you will appear as a risk to them.  This is one of the ways they verify your company.  LOL  🙂

The fraud department that is supposed to verify information don’t give out information.  They want you to verify your full details when they don’t want to even give out their last name or extension number.  There was an issue with our new account with them, and they didn’t even pick up the phone and calls us to verify the information.  We sent them an email, they didn’t even respond.  We called them a few times to resolve an issue and Mayko didn’t return phone calls, send any email, or even pick up the phone and call to state the issues.  Because we had a new account they decided to hold some of the money that was processed.  So we told them refund the money back to our customer.  They couldn’t refund the money with their outdated system.  They wanted us to send a refund through our billing system and get charged for it when they were the ones who created the issue to begin with.

To add laughter to misery, the same money that they held due to their drunken fraud system, since they claim that they cannot refund the money back to the customer, they now have to release the money to our company.  LOL.  This is the most insane things we’ve come across in over 11 years of processing credit card.  It took over 37 minutes of being on the phone to even get a last name from Mayko, which she was tricked in giving out.  LOL.  Who is the smoke screen now?  You can’t even give out your information and state for the record who we are talking with, yet you want extra company documents to help us do your job????  You should be fired for being DUMB.

Can you believe it?  They held our money from our client for days, never contacted us, we had to contact them.  It took days to get the right person on the phone which was her job to call us to verify things which she never did.  Now, because we told them to close our account, we don’t need them, they need us… They cannot return or customers money to the customer?????  Why take and hold the money for days if you cannot return it to our client?  Whoever designed you systems need to be brain whopped.  You have no structure from sales, support and customer service.  You need customers to process with you, that is how you get your money.  Customers don’t need you.  When you get that through your thick and foggy brains, then you will be a somebody like FirstData Card Services or even PayPal.

The sad truth is that all the issues could’ve been avoided if their sales representative didn’t give out wrong information.

This company is a total WACK.  Use them and you will see.  Just google Transfirst Merchant Services reviews and you will see.

 

 

Face Up Entertainment Group SPAM – FUEG PUMP & DUMP Suspected

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We recently received 3 spam email that relates to “Face Up Entertainment Group”  also known on the stock market as “FUEG” which is their stock symbol.  After getting the emails which are spam, we decided to contact the company to find out who is sending those emails and why?  Their response was that we are not the only ones complaining about these email spam and that they don’t know about it.  We asked them if they had an Investor Relations Firm that they do business with and their response was “no.”  So, if they don’t have an IR Firm, who would benefit from sending spam to get the news out there about their company? ;)  Who are the ones who would benefit the most?  Wouldn’t that be the company?  They’re the ones making the most money from the trades.

So, the guy on the phone pretended to sound innocent as to the fact that he does not know who is sending the email spam.  So, since we are a Business Solutions Provider with a strong backbone in technology, we were going to offer a solution to this “innocent company.” :)  To a surprise, they said that they are “not interested” in a solution in prevening these emails from being sent, and that they don’t know who is sending them, also that we are not the only ones complaining about the emails.  So let’s summarize for a little:

  1. The email spams are being sent representing a company that is publicly traded and they don’t want to know who is sending the emails.
  2. They don’t want someone to help them find out who is sending these emails since they claim it’s not coming from them.
  3. They benefit from the email spam that goes out (until we sue them for spam).
  4. They claimed they don’t have an IR Firm when their press prelease that came out on 09/28/2012 list CONTACT: [email protected] Tel: 516 303 8100.
  5. The same press release stated that the person they brought on have a unique marketing experience and can help the company further expose their company product offerings.

There is something fishy going on with this company and it is looking more like another PUMP & DUMP with excessive news to hike the price of the stock.  There is email spam involved in getting the news out there as well and the company don’t want to do anything about it.  Why is this email spam?  None of the emails abide by spam laws and also attempt to hide the sender of the emails.  It appears that the sender is using proxies when sending the email spam, which can also be “TRACED.”

If anyone reading this message got these spam, contact us via this company blog and we can all do a joint lawsuit.  A public company’s number one thing is the maintain the image of the company, and if they are not worried if someone is spamming using their name and stock details, then this is looks like a BIG WARNING FOR INVESTORS.  Real companies care about their images and will spend money to protect it.

 

Here are copies of the emails that were sent to our company:

 

———————————————————————————————————————————————————-

Sent:         Fri 9/28/2012 11:21 PM

From:       Roland Spencer [[email protected]]

Sent to:     [email protected]

Subject:     This Stock is Pick of the Day

 

Message:

 

Trade Date: Mon, October 1

Company: FaceUp Entertainment Group

OTCBB: FU EG

Closed Price: 0.303

Long Term Target Price: $2.56

Suggestion: Buy/Hold

 

Sep 28th FaceUp Entertainment Group (To buy: FU EG), a
Poker Gaming Social Network company, today disclosed that AlRash, a legend
writer with long time in the poker community, recognized as “Al
CantHang” formerly of FullTilt Poker and the main force behind Full Tilt`s
Poker Forum from the rail and most recently of the Epic Poker League has joined
forces with the Face Up Team!!! He brings with him unique marketing experience,
poker network relationships, community management and in-depth reporting.

 

Here is the header information on the email listed below:

 

DomainKey-Status: no signature
Return-Path: <[email protected]>
X-Original-To: [email protected]
Delivered-To: [email protected]
X-No-Auth: unauthenticated sender
X-No-Relay: not in my network
Received: from b1b46354.virtua.com.br (unknown [177.180.99.84])
by ns1.nexgenbusinesssolutions.com (Postfix) with SMTP id B01D8C00178
for <[email protected]>; Fri, 28 Sep 2012 23:34:08 -0400 (EDT)
Received: from unknown (HELO 5c6x) ([237.174.167.177])
by b1b46354.virtua.com.br with ESMTP; Sat, 29 Sep 2012 00:28:22 -0300
Message-ID: <002c01cd9df2$20d3cb90$edaea7b1@alland874ae4c65c6x>
From: “Roland Spencer” <[email protected]>
To: <[email protected]>
Subject: This Stock is Pick of the Day
Date: Sat, 29 Sep 2012 00:21:29 -0300
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset=”windows-1250″;
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

—————————————————————————————————————————————————–

 

Sent Date:              Sat 9/29/2012 10:27 AM

Sent From:            Roland Dickerson [[email protected]]

Message Title:      This Company Is Spiking Today! Momentum Picking

 

Message:

Hot Bottom Bouncer Sub Penny Alert! @ 9.30 AM!

 

Trade Date: Oct, 1st

Name: Face Up Entertainment Group

Symbol to buy: F_U_E G

Currently traded: $.303

Target: $1.43

Recommendation: Accummulate/Long

 

Friday, September 28th Face Up Entertainment Group, Inc.
(Tick: F_U_E G), a Reality Gaming Social Network company, today declared that
AlRash, a veteran writer with long time in the online gaming community,
accepted as “Al Cant Hang” previously of FullTilt Poker and the main
force behind FullTilt`s Poker Forum from the rail and most recently of the Epic
Poker League has joined forces with the Crew. AlCantHang brings with him exclusive
marketing experience, poker network relationships, community management and
in-depth reporting!

 

———————————————————————————————————————————————————

 

Sent:                     Thu 10/4/2012 4:28 AM

Sent From:          Barbara Perkins [[email protected]]

Sent to:                 [email protected]

Message:

Keep This One on Radar!

 

Trading Date: Thursday, Oct 4th

Name: Face Up Entertainment Group

Symbol traded: F UEG

Closed at: $0.30

Long Term Target Price: 1.93

Recommendation: Buy/Hold

 

MegaPick Company: F UEG!!! Its valuated to get to $1.93
per share. CALL YOUR BROKER AND GET 20000 shares! Trading starts Oct 4.

 

Email Header:

 

DomainKey-Status: no signature
Return-Path: <[email protected]>
X-Original-To: [email protected]
Delivered-To: [email protected]
X-No-Auth: unauthenticated sender
X-No-Relay: not in my network
Received: from 112.155.122.94 (unknown [112.155.122.94])
by ns1.nexgenbusinesssolutions.com (Postfix) with SMTP id 49C06C00178
for <[email protected]>; Thu,  4 Oct 2012 04:41:34 -0400 (EDT)
Received: from unknown (HELO 9j54) ([54.69.43.59])
by 112.155.122.94 with ESMTP; Thu, 4 Oct 2012 17:35:51 +0900
Message-ID: <001b01cda20a$f7a41230$36452b3b@xppro19j54>
From: “Barbara Perkins” <[email protected]>
To: <[email protected]>
Subject: Outstanding!
Date: Thu, 4 Oct 2012 17:27:48 +0900
MIME-Version: 1.0
Content-Type: text/plain;
format=flowed;
charset=”iso-8859-2″;
reply-type=original
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.2180
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180

 

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NANI Stock – Possible PUMP & DUMP Scheme

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We got so far 3 email spam about this NANI company within the last 24 hours. Based on our observation it looks like a PUMP & DUMP. The company is out of china as per http://www.otcmarkets.com/stock/NANI/company-info . The company SIC code is under Metal Mining but yet the company is supposed to be doing Software Development, or that is what their last press release stated. That is like a mechanic doing heart surgery. It will never happen. The Investor Relations company have a New York number but is based from out of Panama. Everything about this company signals smoke screen.  A call was made to that company and they are claiming that they know nothing about these spams and that NANI is no longer their client due to none payment.  The guy on the phone claimed that they were referred to NANI by another third party and refused to give that information.

The whole thing looks like a big PUMP & DUMP BUBBLE.  Other sites are also saying the same thing:

http://hotpennystocksforum.com/penny-stock-tips-leads-reviews/pump-and-dump-alerts-august-10-2012-nani-dewm-sntl/

http://www.pumpsanddumps.com/#uds-search-results

http://beforeitsnews.com/financial-markets/2012/07/neologic-animation-nani-pump-and-dump-watch-2388125.html

http://nakedsecurity.sophos.com/2012/06/19/linkedin-spam-pump-dump-stock/

 

If you have received any of these emails, do not delete them. We can do a joint lawsuit for spam. Each email is a $16,000 fine and so far we received 3 emails.

 

The emails were sent from: [email protected]  [email protected]  [email protected]

 

Read this about SPAM LAWS & FINES: http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business

Wells Fargo Bank Sucks – A Review From A Real Customer

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This is a real review from a Wells Fargo Customer who is a business and personal customer.

A word to the wise. If you are a business or personal customer, take your business elsewhere. These people are not organized and they have a lot of security issues. They are also not very customer friendly. Our business have been a business customer for many years and a personal customer for way over 14 years. Wells Fargo boasts that they have been in business for over 160 years (that’s over 4 generations), but it shouldn’t take them 160 years to fix these simple issues and to be more welcoming and friendly to customers. Use smaller banks or bigger banks like “Bank of America, Chase or Sun Trust.”

Now our story beings….

We were forced to use Wells Fargo due to the merger by Wachovia. During this merger it appears that there were a lot information security issues. Here is one example:

I went to a local Wells Fargo Branch and did a withdrawal and looked at my card and saw that I was using the old Wachovia card. I mentioned to the teller while doing the transaction that I may need a new ATM card. A couple days passed by and the card ended up at a different address than what was on my account. Luckily it was sent to a family member’s address vs. a stranger’s address. The family member called and said that “Wells Fargo Bank” sent you a card and it’s by My home, do you want to pick it up. My response was, “NO WAY.” “It is impossible for the card to be sent there when I have never used your address, so I told him that there must be some error and that the card was fake. The family member’s response was “it is real and it have the correct financial information on the paperwork and card.” I said to this person, if you think it’s real then go ahead and bring it over to my home.

The family member came to my home after a short while and gave the card to me. I still didn’t believe it was real until I called the number on the card to active it. I then gave my information to validate the account and to my surprise I was told by the representative on the phone that “yes it was the right card.” My response was, “then why wasn’t this card sent to the right address?” The rep. on the phone was speechless and had no real answer to give to me. I then told the rep to update the address on my personal account “ONLY” and make sure that it does NOT affect the business profile. He assured me that it will not affect anything.

A short while passed and then I received my statements in the mail. To my surprise they also sent the business statements to my home when they should’ve been sent to the business address. The same address and information I told the guy on the phone “NOT TO CHANGE.” So I called on the phone and asked them to change the information and to make sure that they correct the information to the effect that my personal information and personal account is not mixed in with the business account. I was told that the issue will be fixed.

A short while passed again and now they send my personal account statement to the business address when they assured me that the issue was resolved to where my personal bank account profile was separate from the business bank profile. I then got very upset with Well Fargo and found that I was wasting my time with these people. I called back again and got the regular 1st level rep on the phone and found out that they couldn’t resolve the issue, so I asked to speak with someone in charge like a manager who can fix the issue and assure me that the issue would be solved. So I got this manager on the phone and I basically told them they need to fix the issue at hand. This person assured me that the issue would be a permanent fix.

What I then saw was that whoever designed their system was “drinking alcohol” while working. Their system is in a total disaster. They pools your personal banking information and your business banking information “UNDER 1 PROFILE.” This is a big flaw. When getting a corporation registered you have to get your business tax ID number to separate yourself from the company. The company in essence have it’s own identity separate from you and that is the way you should keep it because of many benefits. Combining yourself with the corporation is called “breaching the corporate veil” and can leave you with lawsuits that can roll over from the company to the individuals and officers of the company. So, you should “NEVER BREAK THE CORPORATE VEIL.” What Wells Fargo is doing is somehow trying to let us breach that veil. You cannot combine company and person together, and further more the personal accounts should never affect the business accounts or vice versa. All business profiles and accounts should be kept “SEPARATE” from the personal accounts and profiles. When we brought up this issue with Bank of America, they said to us that “our personal accounts and profiles are separate from the business accounts and profiles.”

To continue story, I suspected that the issue was not fully resolved. So I took a trip to the banking center. To my surprise, I was right. They “DID NOT” fully fix the issue. By this time I was boiling in anger because this bank is incompetent and now becoming very rude. The business banker told me that in order for me to update the address on one of the business accounts and to have them fix the screw up that they did, that I would have to answer a series of questions. (The reason for this is that when they did the merger and acquisition with Wachovia, all our information was never sent over.) This even got me more upset. I said “WHAT do you mean answer questions to update the business address?” She wanted me to answer how much money we made last year, how many people in the company, along with a bunch of stupid unrelated questions. It was more like we were applying for a business loan to just update the business address on file that they screwed up. I told them that we are “NOT” going to answer those stupid questions to just update a simple issue like changing the address back to what it have been for years before they screwed it up. I asked for the manager and he came over and did the same crap, to the effect to where “hey we really would like to help you but we really don’t need your business.”

The outcome was I told them to close the accounts. Right now there is 1 business account left and it will close soon if they do not respond to this issue at hand.

So I asked the manager, what if I went to the bank where the account was opened do we still have to go through the same issue, his response was “yes.” This was even more ridiculous because they should have the paper work that was filled out when we opened the business account. There is nothing much different than just a different name (Wells Fargo Bank) and some changes in the system. And speaking about their system, the customer service manager told me on the phone that all the issues that we the customers bring to them gets put into a que. My question was, “what are we, lab rats for Wells Fargo?” Wells Fargo should have their system fixed by now especially since they have the money and hired the best people in the industry (yah Right) to ensure that there are no issues like this. Keep in mind that they have been around for over 160 years. LOL (Laughing out loud) LMAOROTF (Laughing my ass off rolling on the floor)

On a serious note and to take things further, if Wells Fargo is reading this message, “If you do not attend to this issue at hand, we will go viral with this story.” Viral meaning super internet viral, and keep in mind that we are also a Marketing and PR company. We would like for you to contact our office and speak with someone in charge so we can attend to these issues.

Brighthouse Networks – Phone Service Review

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For some time now the cable companies have been experimenting by offering phone services to consumers and businesses. They have put a lot of pressure on the traditional companies like ATT & Verizon where these companies had to drop their prices and offer more to their clients. We have tested the 2, the traditional phone company provider and the cable company provider for phone service and our advice is to stick with the traditional companies. Why? They have been doing it for years and they are not experimenting, their main focus is deploying new customers. Rather, on the other hand the cable companies experiment, then they experiment, and then they do more experimenting at “your expense.” Meaning you pay for their service when it stays up and when it goes down.
One company that comes to mind is “Brighthouse Networks.” They are by far “the worst” cable company when it comes to reliability and when it comes to the phone service, they fail miserably. Their phone services went out at least 2 times this year leaving possibly over hundreds of thousands of Central Florida customers without service. Keep in mind that they service over 1 million Central Florida homes alone, not to mention the amount of small businesses that rely on them. What does this mean? Customers who had their service “could NOT” make or receive phone calls. So if there was an emergency and you had to dial “911” for help, forget about it. The phone would not work. Having said this, this goes against the E911 compliant requirement. A so-called phone company like Brighthouse Networks is supposed to provide a way to make or receive emergency calls in case of an emergency. In other words, why do they have you fill out the E911 compliance form? Surely not for a “CYA” (cover your ass) on their end. Well that is part of it but not the whole complete thing.
What does this means to business owners who have Brighthouse? When they have another outage, your customers cannot reach you, and you cannot reach your customers. If there was a fire, or theft, or some other emergency and you relied on that phone line you had with them to alert the proper authorities to the emergency, it would not.
What do you do? “Switch companies.” If you value your company, your safety,the safety of your employees, etc… switch to a company that have proven to be successful all these years in providing phone services. ATT, Verizon, Sprint, are examples of companies that have a business model centered around providing reliable phone service. Don’t just pick a phone provider based on price. Cheap is not always good, sometimes too cheap can cost you more. The thing is “that more” can be your life, now put a price on that 😉 .
Another issue that was very astonishing was the fact that the last few times Brighthouse Networks had an outage on their phones that affected their entire central Florida area, it was never mentioned on their News Network which is Channel 13 News, which broadcast (or repeats) 24 x 7. In other words, they are a cable company that offers cable services, internet services, phone services and news services.

VIBE Stock Email Spam – Possible PUMP & DUMP STOCK

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So we got an email from someone who was not one of our clients and someone who we have no clue about stating to buy their stock. Notice how they are not spam compliant. No way to remove ourselves from their list. This email and stock VIBE comes across as a pump and dump. For those of you who are not familar with what a pump and dump is: It’s a method people use to hype up a stock to more than what it is. Get the price to a certain price and then dump it back. This normally causes loss of money to innocent people. These are stocks to stay away from because they will cause you BIG MONEY.

All they are simply doing is issuing press releases to get the stock to go up. After looking on their corporate site (which happens to be a .info site), all they have is a website. There seems to be nothing happening for that company. Most reputable companies don’t use a .info for a domain name.

The copy of the email is listed below:

Sent From: jacco damman
From Email: [email protected]

To all of my friends who didnt have the opportunity to see me on the six o’clock news last night discussing my blog, and financial-success story. I am forwarding you the News report, so you can read the entire story on how I became financially independent and wealthy.

I couldn�t believe this either but I did it. I bought this stock that my friend told me about and I made $30,000.00 in 2 days and before that I made $12,000.00 in 4 hours! I am only investing $1,500. You told me if I am going to buy another stock to tell you.
It is Vidable Inc. the symbol is VIBE it�s trading at .05 (five cents) this company could hit $1. I am buying 50,000 shares. You should buy it this time; you�re always saying that you need to make money. Buy VIBE.obb if you don�t, don�t ask me about another stocks again.
You have to buy VIBE. Call me later, let me know if you pick some up.

Ubiquity Server Stole Company Data

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Ubiquity Servers stole company and clients data. Not only did they steal it, they refused to give us back the data they took from us.

A little background information on them: they are owned by Nobis Technology Group and Ubiquity Server or Ubiquity Hosting are subsidiaries.

It all started with them shutting down our servers that we leased from them. They shut down the servers without any given notice. Now remember that we had business operations being run on those servers along with clients business operations. We asked for them to re-active and to let us try and resolve the issue that they had and it ended up that one of their reps told us that they don’t need our business.

We responded by stating that we referred customers to them, it didn’t matter to them either.

We told them that when the customers that was referred to them ask about them and their service that we will tell them how we were handled by them, so to resolve the issue in a positive way. We also said that it can hurt their business due to the fact that it is bad publicity. They saw this as a threat to their company and the issue went from a suspended service to a termination of service. They terminated all the services that we had with them. No advance notice, no courtesy to backup the data, nothing…!!!!!!!!!!

We asked for the data back off the hard drives. They said “NO”. Keep in mind that we also offered to pay.

When asked to speak to a supervisor to resolve the issue, they denied the request.

We told them that if they don’t give us back our company data along with our clients data that they may have a lawsuit, so to simply give us back the data they took from us and our clients. They responded by saying “don’t call back again ever, don’t contact them again”

Now here are the facts. The servers belong to them. The network is theirs. The data belongs to us and our clients (some of which are thinking about a lawsuit). All they had to do to resolve a simple issue like this was to give us back the information off the hard drives on those servers and end things on a “POSITIVE NOTE.”
Now all this drama and unprofessionalism due to “1 guy in the company” who used his ego to explode a simple issue like this. After all those negative remarks, results, encounters from them, we told them let’s try to be positive and resolve this in a peaceable manner. Based on the results so far, it looks like they don’t like to be positive or end things on a peaceable note.

NOW WHAT IF:

What if we had told them that the information would be posted on our company blog which is constantly indexed by the different search engines?

What if we told them that the information would be put on twitter to over 40,000 + followers (and counting) most of which are businesses or business oriented people?

What if we told them that we would make a complaint against them to the BBB?

What if we also told them that we are a “marketing company” and could issue a press release about their service that could end up in multiple news databases?

What if we told them that we would submit reviews to different web hosting forums?

What if we told them that we could write an article about them and submit it to the different article databases where thousands of webmasters would leach off the information and put it on their websites creating thousands of bad publicity for them (in under 1 week)? Not to mention the other website owners that would leach off from each other.

What if we told them that we could create a video about the service that we received from them and submit it to over 100 video site databases like “YouTube” where thousands of other users could see it?

What if after all of that, we follow through with a lawsuit and sue for damages, loss of income, etc? Not only us but only clients would join as well.

CALL TO ACTION:

1. We filed a BBB complaint against them via the Better Business Bureau hoping that they could resolve the issue (since Ubiquity told us not to call them back again), and they did not respond or gave a resolution to the issue. Keep in mind that they have an “F” rating according to the BBB’s Website http://www.bbb.org/central-illinois/business-reviews/internet-services/nobis-technology-group-in-bloomington-il-90003793
2. Well of course post this information on our company blog.

3. The information is already on twitter available to over 40,000 followers.

What’s next? 😉