One call center for the calls that come in and the lists you work.
Inbound, it answers when customers reach you and books the appointment. Anything that needs judgment gets transferred. Outbound, it works an approved business call list. The call flow is written with you, and once it is running we operate it and report on every conversation.
Your staff answer during business hours. After hours the line is still picked up at once.
Office open? Your team takes calls first. The agent catches the overflow. After hours a caller is answered immediately. Routine requests are handled start to finish, while urgent ones page the on call person you name.
- 6:50 AM.The first caller reaches a working phone, not a voicemail box.
- Morning rush.Overflow is answered while your staff are on other lines.
- Midday.Appointments land on the right calendar as callers ask for them.
- Afternoon.The agent works last month's open quotes from an approved list.
- Tuesday.One report. Volume and outcomes, plus what callers asked about.
Outbound stays business to business, with compliance scoped before the first dial.
The agent calls your approved list to set appointments, chase open quotes or check in after service, and when a conversation goes well it either transfers live to your team or books the appointment on the spot.
Campaigns built around a fresh prospect list belong to the AI sales dialer.
- Business contacts only, with every list scrubbed against the Do Not Call registry.
- AI disclosure opens every outbound call.
- Recorded calls carry the consent disclosure Florida requires.
- Stop requests are honored on the spot and kept on file.
- Consent and carrier rules are scoped in planning, as process, not legal advice.
The call flow is written with you, then tuned from real recordings.
Before launch you agree with us what the agent may say, what it must never say, and when it hands a call to a person. After launch the wording gets tuned from real recordings. Phones usually switch over 2 to 4 weeks after kickoff, inside 30 days of onboarding.
- Phones keep your numbers and extensions in place.
- CRM and ticketing get the caller record and the call notes.
- Reporting covers volume, transfers, bookings and top questions.
Run it as a managed service, build it around results, or put your brand on it.
Managed service
We build and operate the whole system, then send you the booked appointments and warm transfers along with call logs and monthly reporting, so you see the results without running any of it yourself.
Performance based
Built around defined results, such as booked appointments or qualified transfers, with the question of whether that model actually suits the kind of calls your business gets settled during planning.
White label
Agencies, IT firms and consultancies offer AI calling to their own clients under their own brand, backed by our system.
Part of a bigger system
On a shared knowledge base with your other agents, the call center becomes one desk inside CompanyOS.
Before you hand over the phones.
Do we lose control of how our phone is answered?
No. You write the rules with the engineers who build the call flow. You hear the recordings. Any month, you can change the wording.
What if a caller refuses to talk to an AI?
The agent transfers the call or takes a full message, following the rule you set. Nobody gets trapped in a loop.
Can it sit in front of our current phone system?
Usually. Your numbers and extensions stay in place and the agent answers ahead of them, and in the cases where an older system will not connect, that comes out during planning rather than after the switch.
Does it replace our front desk?
Most businesses use it for overflow, evenings and weekends, so the front desk can spend its time on callers who need real attention.
Bring your call volume and busiest hours. Then tell us what happens today when nobody picks up.
In 15 to 30 minutes you will hear whether inbound, outbound, or both are worth automating.