A phone system that follows your team instead of sitting in a closet.
VoIP carries your calls over your internet connection instead of old copper lines, and the enterprise VoIP and cloud PBX behind it are designed and hosted on infrastructure we own. Managed by us too.
The switchboard moves out of your closet, and the service call goes with it.
A PBX, or private branch exchange, is the switchboard behind your extensions and menus, the thing that decides where every call goes, and we run that platform on our own equipment rather than reselling another service.
- Departments and ring groups, so a call reaches the right desk.
- Business hour rules and holiday greetings, plus voicemail to email and conference rooms. Changed for you, or by your own manager.
- One number your customers know, with extensions anywhere your team works.
- Call flow changes go to the team that supports your network.
A live person during business hours. After hours the call is still answered immediately.
Missed calls are the quietest way a business loses money. During the day your staff answer first. After hours, AI-answered call handling picks up: it answers questions and books appointments, and when a person is needed it transfers the call to one.
The same layer in managed IT- Business hours.Your staff answer first, on desk, computer, or mobile.
- After hours.Answered immediately, questions answered, a morning slot booked.
- When a person is needed.The caller is transferred, not given another number.
- Always disclosed.The AI says it is an AI when asked or when the law requires it.
One extension on the desk phone and the computer. The mobile app too.
Field staff take office calls from a truck while remote staff use the same extension from home, and outbound calls from a mobile show your company number. Personal cell numbers stay private.
Wired into the records and network you already run.
Your CRM
An inbound call brings up the customer record. Notes land on the right contact.
Your ticketing system
A support call becomes a ticket. Caller and time are filled in, along with a description.
The network underneath
Voice quality is a network problem first, so the review covers your switches and the firewall before it gets to the circuit itself.
Several locations
Extensions across sites dial each other directly, and each site keeps its local number.
Logs turn arguments into facts about what came in and where it went.
- VoIP can be added to your managed IT plan. A review of your calling needs comes first.
- Switch and firewall work, along with cabling, is on the network security page.
- Detection and response sit on the cybersecurity services page.
Straight answers before the call.
Can our current handsets be reused?
Sometimes. Many business handsets work with a new hosted system, and the review before installation tells you which of yours qualify.
What happens to calls if our office internet fails?
The platform is hosted outside your building, so call routing follows a documented outage plan, and during an outage calls can go to mobile extensions or any number you nominate.
Does the AI replace our receptionist?
No. It covers the hours and the overflow a person cannot, and hands live callers to your staff during the day.
Is a phone system part of a managed IT plan?
It comes as an add-on. VoIP and hosted PBX can join any plan, and many companies add it at renewal, once the network work is finished.
Bring your call volume and locations. Bring the hours you are losing calls.
A 15 to 30 minute call. A straight answer on fit, and the right next session if there is one.