An AI receptionist for your phone, chat, SMS and email.
Most businesses answer the phone well. The other channels slide. We build one trained system that covers all four, so a caller and a person who texts get the same answer.
A live person during business hours. After hours the call is still answered immediately.
During business hours a caller reaches someone on your team. After hours the call is still answered immediately. The agent gives your hours and books a morning slot, and when something cannot wait, it pages whoever you nominate.
- Business hours.Your staff answer first. The agent picks up what would otherwise ring out.
- After hours.Answered immediately. The caller hears your hours and gets answers before a morning slot is booked.
- Anything unusual.Transferred to a person, or paged to the team member you nominate.
- Every channel logged.You can read exactly what was said, on any channel.
The same trained agent on all four channels, so the answers match.
Turn on the phone first and add chat, SMS and email later, knowing that what you turn on decides what still reaches your team.
- Phone answers inbound calls and qualifies the caller. It transfers when the call needs a person.
- Website chat greets visitors and answers their questions while it captures contact details.
- SMS replies to texts and sends confirmations. Missed calls get a follow up.
- Email sorts incoming mail and drafts replies, routing anything that needs a person.
- All four book appointments and log the interaction, then notify your team.
Wired into the calendar, CRM and phone system your team already uses.
Calls transfer to a named extension, ring a mobile, or open a ticket. Our engineers write the scripts and train the agent on your services and policies, then connect your systems and keep watching how it performs after launch, with most builds going live 2 to 4 weeks after kickoff.
One team owns the agent and the phone system, plus the support behind both.
Infrastructure we own
Your agent runs on enterprise grade infrastructure we own and operate.
One Orlando team
The build, the phone system and the support come from the same engineers.
Since 2003
We have run technology for established businesses since 2003.
Every word on record
Florida requires a consent disclosure on recorded calls, and the greeting states it.
Straight answers before the call.
Will callers know they are talking to a machine?
The agent speaks in full sentences and knows your business. It states that it is an AI when a caller asks and whenever disclosure is legally required. Calls are recorded, so you can hear it for yourself.
What happens when someone is upset or the question is unusual?
The agent recognizes it and transfers the caller to a person, or takes a message and pages the right team member, and you decide which topics always go to a human being.
Can it use our current phone number?
Yes. We review your current number and routing during planning, then set it up so the agent answers first and passes calls to your extensions.
Is this better than an answering service?
It books the appointment and updates your calendar and CRM, and it answers questions about your business rather than only taking a message, while an answering service simply hands you a callback list.
Bring your call volume and your hours, and hear whether an AI receptionist would pay for itself.
A 15 to 30 minute call. A straight answer on fit, and the right next session if there is one.