An AI voice agent for the inbound calls your team cannot reach in time.
During business hours your coordinator answers first. After hours the call is still answered immediately. The caller is qualified and booked onto your calendar, and a genuine emergency is transferred to the on-call technician's mobile.
A person in business hours. After hours the call is still answered on the first ring.
Your office opens at 9 and your coordinator answers first, while calls that arrive early, late, or while that line is busy are answered immediately rather than queued. The ready ones get booked. The rest go to a callback list, while a real emergency reaches the on-call technician.
- Business hours.Your coordinator answers. The agent takes the overflow when that line is busy.
- Before and after hours.Answered immediately. Qualified against your own questions.
- Ready to book.The appointment goes straight onto your calendar.
- Genuine emergency.Transferred to the on-call technician's mobile, at any hour.
The work a good receptionist does on a call, without the queue.
Two calls arriving at the same moment are both answered rather than queued, and the routing is set up around your call volume.
- Qualifies the caller against the questions you would ask yourself.
- Books appointments straight onto your calendar.
- Answers common questions about services, hours and coverage.
- Transfers to a person when the call needs one.
- Logs and records every call. Nothing is left to memory.
Plugged into your phone system, your calendar and your CRM.
Extensions ring on desk phones and on mobile devices, so a transfer reaches a real person wherever they are. We can host the phone system itself on infrastructure we own and operate, and our engineers write the call flows and train the agent before connecting your systems and monitoring quality after launch.
One team answers for the phones, the network and the agent.
Phones since 2003
We have run phone systems and networks for businesses since 2003.
Infrastructure we own
Calls run on enterprise grade infrastructure we own and operate.
You approve the changes
You listen to recordings and approve script updates as your services change.
Live in 2 to 4 weeks
Most deployments answer live calls 2 to 4 weeks after kickoff, inside a 30 day onboarding.
Straight answers before the call.
Does the agent sound like a recorded menu?
No. It speaks in full sentences and handles interruptions instead of reading out a menu tree, and we play it for you on the discovery call, so you judge the voice yourself before you decide anything.
What happens if the caller wants a human being?
It transfers them. You decide which topics always route to a person, and which extension or mobile they reach at each time of day.
Do we keep our phone number?
Yes. We review your current number and routing during planning, then set the agent to pick up and hand off to your team.
Is call recording legal in Florida?
Florida requires all-party consent for recorded calls. Recording starts only after the call flow obtains it, and the recording is stored with the call log.
Bring your busiest hours and an honest guess at how many calls go unanswered.
A 15 to 30 minute call. A straight answer on fit, and the right next session if there is one.