Managed IT services for Orlando businesses that lose money when systems stop.
Network and computers, plus the servers behind them, under one team on a monthly plan. Monitoring and security come standard, with a help desk and patching behind them and a monthly report in place of the repair bill that used to follow every failure. Since 2003, on infrastructure Nexgen owns and operates.
A team that watches your systems, so faults raise an alert before your staff calls.
Break-fix support pays a technician to show up after the damage is done, while the managed model pays a team to watch your systems, so faults raise an alert and open a ticket early. Your cost becomes predictable. Nobody guesses who to call. One company answers for all of it. Network, computers and servers, plus the backups and phones.
The same core, from the smallest office to a multi-site company.
Plans are sized to your environment. That means the systems your staff use and where they connect from, set against the hours your business operates, all of which the Business Systems Audit turns into a written service scope and monthly figure. Coverage and response targets are agreed before ongoing support begins. So is any on-site allowance.
- Remote monitoring of servers and computers, network gear included, so alerts arrive before your staff calls.
- Help desk by phone and remote session. No ticket cap.
- Patch management on a schedule. Operating systems and software stay current, so known holes get closed.
- Endpoint protection: software on every computer whose one job is stopping malware.
- Ticketing and documentation, plus a monthly report written in plain language.
A live engineer in business hours. After hours, the call is still answered and the on-call engineer is paged.
Weekdays 9 to 5 you reach a live engineer. After hours the phone is still answered immediately: the system opens a ticket, logs the details, and pages the on-call engineer for priority issues. Extensions ring on desk and mobile phones. Nothing sits in voicemail until morning.
- You call, any hour.Answered immediately, with no queue and no voicemail box to land in.
- A ticket opens.Caller, site, symptoms and priority are logged before anyone is dispatched.
- The right engineer is found.Extensions ring on desk and mobile. Priority issues page the on-call engineer.
- You get a written close-out.What failed and what was done about it, plus what would stop a repeat.
What changes when IT is a plan instead of a phone call.
Managed IT is a monthly plan built around your operation and the coverage you need. Scope, coverage hours, and response targets are set in writing during onboarding. The Business Systems Audit informs the plan so it reflects your environment instead of a guess.
| Criterion | Break-fix vendor | Nexgen managed IT |
|---|---|---|
| When something breaks | You notice, you call, you wait for a callback. | Monitoring flags it first. The call is answered immediately and ticketed. |
| Critical outage | Best effort, business hours. | Response targets down to 30 minutes on around-the-clock coverage. Your exact targets are set in writing during onboarding. |
| Patches and protection | When someone remembers. | Patch management and endpoint protection, with scope set in writing during onboarding. |
| Who owns the problem | Three vendors point at each other. | One team answerable for the systems named in your agreement, from the network to backups and phones. |
| Your phones | A separate vendor, a separate bill. | Cloud PBX on infrastructure we run, AI-answered call handling, one bill. |
| What you pay | Hourly, unpredictable, highest in a crisis. | A monthly plan built around your operation, with scope and terms set in writing during onboarding. |
Pay for depth only where your business needs it.
Cybersecurity services
Endpoint detection and response, with threat monitoring and SIEM monitoring on top.
Cloud backup and recovery
Backup on infrastructure we own and operate, plus disaster recovery and business continuity planning.
Networking projects
Network design and installation: switches, firewalls, business Wi-Fi and links between offices.
Structured cabling
Office build-outs, cable drops and patch panels. Every run labeled and mapped.
Security cameras
Commercial camera systems for offices and warehouses, with secure remote viewing.
VoIP and hosted PBX
Enterprise VoIP on our own infrastructure with AI-answered call handling.
24/7 priority, M365, on-site
Around-the-clock priority support and AI help desk automation. Microsoft 365 management. On-site support.
Every retainer begins with a Business Systems Audit.
A working session of 2 to 3 hours, by video call or in person in Central Florida. You receive a written Systems Report inside two business days: your infrastructure inventory, the gaps and risks, a priority fix list from P1 to P3, and the service scope that matches what you run. The discovery call is free; if we proceed, the next step and its terms are agreed before anything is booked.
Straight answers before the call.
What does managed IT cost each month?
Pricing follows your environment. The plan is sized to the hours you operate and the support you need, and the audit produces the scope and monthly figure in writing, based on the systems your business actually runs.
Can you work with the IT person we already have?
Yes. Many clients keep an internal person for daily requests and bring us in for monitoring and security, handing over servers and projects as well, with the split agreed in writing before onboarding.
Do you require a long contract?
The term is part of the written proposal, and you see it before anything is signed. Onboarding is included with annual plans, which is one reason companies choose that term after the audit.
What happens if something breaks after hours?
During business hours you reach a live engineer; after hours your call is still answered immediately and priority issues page the on-call engineer. We set your coverage hours and exact response targets in writing during onboarding.
Find out what your systems are costing you before the next failure does.
A 15 to 30 minute call. A straight answer on fit, and the right next session if there is one.