Tell us what you are trying to fix, and you will get a real answer.
Every message is read by a person who understands the problem. If your issue is urgent, call instead of writing and you will be answered immediately.
Two numbers and one Orlando office, with hours you can hold us to.
Call before visiting the office so we can arrange a time.
- Toll-free: 1-866-575-1213
- Orlando: 407-966-4609
- Office: 5401 South Kirkman Road, Suite 310, Orlando, FL 32819
- Office hours: Monday to Friday, 9 to 5 Eastern, when a live engineer answers
- Support coverage: live engineers in business hours; immediate answering after hours, with priority paging under your written plan
- Email: [email protected] for service, [email protected] for invoices
Prefer to write? Send the details and a person replies.
Every message is read by a person. If something is down right now, call 1-866-575-1213 instead of writing.
Your message goes to the person best placed to answer it.
Messages are read by a person. An active service issue follows the response targets of your plan, so call rather than write when something is down.
- A person reads it.Not a queue and not an auto-reply. It goes to whoever can actually answer the question.
- You get an answer, or two questions.The reply either answers you or asks the few things needed to answer properly.
- If the fit looks reasonable, we book a call.Fifteen to thirty minutes, free, with a straight read on whether we can fix it.
Fifteen to thirty minutes, free. You will know whether this is a fit.
You describe the situation: what is broken and what it costs you, and what you have already tried. You get a straight answer on whether we are the right fit for that problem.
A service issue belongs on the phone, not in a form.
Call the number
Reach 1-866-575-1213 and a live engineer answers during office hours.
After hours
The call is still answered, and priority issues page the on-call engineer.
A ticket opens
The call logs the details and routes you to the right engineer.
Or email
[email protected]. Full details sit on the support page.
Straight answers before the call.
Do I need to know what service I want before calling?
No. Many owners call with a symptom, such as slow systems, missed calls, or a quiet phone. Sorting out which service fixes it is part of the conversation.
Can we meet in person?
Yes. Working sessions run by video call or in person in Central Florida. Video works fine for most first conversations.
What should I have ready for the call?
Your biggest problem, roughly how many people and computers you have, and any numbers you track today. Nothing formal is needed.
Do you work with businesses outside Orlando?
On-site visits cover Central Florida within about 60 miles of Orlando. Nationally, the delivery covers AI automation and hosting, plus streaming and remote IT support.
One call tells you whether this is worth pursuing, and it costs you half an hour at most.
A 15 to 30 minute call. A straight answer on fit, and the right next session if there is one.