SMS Terms of Service

These SMS Terms of Service (“SMS Terms”) govern your use of text messaging communications from Nexgen Business Solutions (“Nexgen,” “we,” “us,” or “our”). By opting in to receive SMS text messages from Nexgen, you agree to these SMS Terms in addition to our Privacy Policy and Terms of Service.

Last updated: May 6, 2026

Program Description

Nexgen Business Solutions operates an SMS messaging program for current and prospective customers who have explicitly opted in. Messages may include:

Responses to inquiries you have submitted through our website forms
Appointment confirmations, reminders, and rescheduling notifications
Service updates and ticket status notifications for managed IT, AI automation, and Smart Site clients
Account, billing, and operational notifications
Occasional offers, news about new services, and educational content

How to Opt In

You may opt in to receive SMS messages from Nexgen Business Solutions by:

Checking the optional SMS consent checkbox on any Nexgen website form (contact, support, or assessment forms)
Replying YES, START, or SUBSCRIBE to a Nexgen-initiated message
Providing express written consent during a sales, support, or onboarding conversation

Opting in is always voluntary. SMS consent is never required to receive a response to your inquiry, to use our website, or to purchase any of our services.

How to Opt Out

You may opt out of SMS messages from Nexgen at any time by replying STOP, UNSUBSCRIBE, END, CANCEL, or QUIT to any text message you receive from us. After you reply STOP, you will receive a single confirmation message and will not receive further SMS messages from Nexgen.

If you wish to resubscribe later, you may opt in again using any of the methods listed above.

How to Get Help

For help with SMS messages from Nexgen, reply HELP to any message you receive. You may also contact us directly:

Phone: 1-866-575-1213 (Monday through Friday, 9 AM to 5 PM Eastern)
Email: [email protected]
Address: Nexgen Business Solutions, 5401 South Kirkman Road, Suite 310, Orlando, FL 32819

Message Frequency

Message frequency varies based on your engagement with Nexgen and the services you have opted in for. Most subscribers receive between 2 and 8 messages per month. Active managed IT and AI automation clients may receive more frequent messages tied to ticket activity and operational notifications.

Message and Data Rates

Message and data rates may apply. Nexgen does not charge for SMS messages, but your mobile carrier may charge for messages sent or received based on your wireless plan. If you have questions about your wireless plan or message charges, contact your mobile carrier directly.

Supported Carriers

Our SMS program is supported on all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, Virgin Mobile, and most regional and prepaid carriers. Carriers are not liable for delayed or undelivered messages.

Privacy and Data Use

Your mobile phone number, opt-in status, opt-in timestamp, message content, and consent records are collected and stored solely for the purpose of operating the SMS messaging program described above.

We do not share, sell, rent, lease, or transfer your mobile information or SMS opt-in data to any third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with subprocessors strictly necessary to deliver SMS messages on our behalf, such as our SMS delivery provider. These subprocessors are contractually prohibited from using mobile information for any purpose other than delivering messages on Nexgen’s behalf.

For full details on how we handle your personal information, see our Privacy Policy.

Eligibility

You must be at least 18 years old and a resident of the United States to opt in to receive SMS messages from Nexgen. By opting in, you represent that you are the account holder for the mobile telephone number you provide, or that you have the authority of the account holder to enroll the number in this program.

Changes to These SMS Terms

Nexgen reserves the right to modify these SMS Terms at any time. Material changes will be communicated via SMS to active subscribers and posted on this page with an updated “Last updated” date. Continued participation in the SMS program after notice of changes constitutes acceptance of the modified terms.

Contact

For questions about these SMS Terms or our messaging program, contact:

Nexgen Business Solutions

5401 South Kirkman Road, Suite 310

Orlando, FL 32819

Phone: 1-866-575-1213

Email: [email protected]

Questions: call 1-866-575-1213 or email [email protected].