Hear about a bad review fast, with a reply drafted.
The agent watches the review sites in your monitoring plan and drafts a reply to each new review in your voice, and after completed jobs it asks customers for an honest review. Nobody is selected by satisfaction. Replies wait for your approval before posting unless you set a rule for one kind of review.
Your manager changes one sentence and approves. The reply goes live.
A technician closes out a job in the afternoon. The customer gets a short review request by text, because that is how she always replies, and posts that evening. Meanwhile an older complaint surfaces on a site nobody in the office watches, and your manager gets the alert with a draft attached.
- Watches your Google Business Profile, Facebook and your industry's review sites.
- Alerts your team when a new negative review appears.
- Drafts a reply matched to what the customer actually said.
- Asks for a review after a completed job, on the customer's channel.
- Routes unhappy feedback to a person. The customer gets a real response.
Requests go only to real customers after real work.
Asking for reviews is normal. Paying for them, filtering out unhappy customers, or writing them yourself is not. None of that happens here.
- Your CRM or job system flags finished work.
- SMS and email carry the request, often beside appointment reminders.
- Local search work is coordinated with our SEO team.
- Monthly reporting covers review volume, rating and response time.
It matters most when you do good work that few people can see online.
Checked before the call
Home services, practices, restaurants, retail, professional firms and contractors, anywhere a customer reads reviews before calling.
You sign off
Every reply waits for your approval unless you write a rule for one kind of review, and you can withdraw that rule at any time.
Your posting too
Profile posts and page updates sit with the AI social media manager, built by the same team.
Shared knowledge
Reviews, reminders and posting can draw on one knowledge base as part of CompanyOS.
About your reviews, answered plainly.
Can you remove a bad review?
No. Reviews come down only when the platform removes them for breaking its rules, so what you can do is answer it well, then bury it under a steady flow of recent, genuine reviews.
Do the drafted replies sound generic?
They should not. Each draft responds to the specific complaint or compliment, with your voice and your policies as the guide.
Which sites do you monitor?
Your Google Business Profile and Facebook at minimum, plus the industry sites your buyers actually read. The list is agreed during the build.
How fast will my rating move?
That depends on how many reviews you have now and how much work you complete, and most deployments are live 2 to 4 weeks after kickoff, within 30 days of onboarding.
Bring your current rating and review count, plus the last review nobody answered.
On a free 15 to 30 minute call we will tell you what is fixable and how long it takes.