Patient calls answered, visits booked, and reminders sent.
We build agents around your schedule, your providers and your front desk policies, and run them from Orlando for practices across Central Florida. Your staff keep the patient care. The agents take the phone tag, the reminders and the routine questions.
Your front desk answers first, and the agent covers lunch, evenings and overflow.
Office hours? Your staff pick up. The agent takes the calls that would otherwise ring out. After hours patients still get an immediate answer, and urgent calls follow the rules your practice approved, reaching the person you name.
- Before 9 AM.Early calls and website inquiries are answered, and ready visits booked.
- Lunch hour.Calls keep getting answered while the desk steps away.
- Afternoon.A cancellation is offered to the waiting list.
- Evening.Confirmations and reminders go out for tomorrow's schedule.
- Next morning.Staff see a short callback list, not a full voicemail box.
The data flow is written down and reviewed with you before anything goes live.
We provide HIPAA-ready infrastructure and compliance support, on systems we own and operate. Each deployment limits what patient information the AI touches at all.
We do not claim a certification or an audit report. Before we propose any workflow that touches patient information, we confirm with your compliance contact whether a Business Associate Agreement is required and whether we can meet the safeguards it demands. If we cannot, we say so and scope the work without that data.
- Recorded calls start only after the consent Florida requires is obtained in the call flow.
- AI disclosure whenever a patient asks or the law requires it.
- Transfers follow the routing rules your practice approves.
- Test calls let you hear it handle your own before any patient does.
Built for established practices whose front desk is under pressure.
Strong fit
General dentistry, orthodontics, family medicine, specialty clinics, therapy practices and multi-provider groups with a booked schedule.
Weaker fit
A brand new practice with light call volume. Marketing usually comes first.
On site in Central Florida
Help on site across Orange, Seminole, Osceola, Lake, Volusia, Brevard and Polk counties. The same team can run your managed IT.
From the front desk outward
Once scheduling, reminders and reviews all run on one shared knowledge base, so each agent works from the same information the others use with your patients, you have the practice version of CompanyOS.
Before a patient hears it.
Does the AI touch patient records?
Only what your deployment allows. That scope is agreed and documented before launch. Many practices start with scheduling and general questions.
Will patients accept talking to an AI?
Patients get an answer at once instead of a voicemail box. If a patient asks whether it is a person, the agent says it is an AI. Whenever a person is needed, it hands the call over.
Can it work with our scheduling software?
That depends on your system, and the connection is confirmed before the build. Without a direct link, the agent collects an appointment request and passes it to your front desk to confirm.
How long until we are live?
Most practices are live within 2 to 4 weeks of kickoff, with 30 days of onboarding, and the work does not stop at the switch, because call quality keeps being monitored after launch while real patients are on the line.
Bring your daily call volume and no-show numbers, plus the hours your phone goes unanswered.
A free 15 to 30 minute call, and you will hear what automation would recover at your front desk and what it would not.